GENERAL QUESTIONS

1. Is my television compatible with the 3D DLP System?

The 3D DLP system is compatible with Samsung and Mitsubishi DLP televisions as well as the Samsung Plasma televisions which have the “3D Sync” output port on them. This is a 3 pin “Din” type connector and is identified as a 3D port on compatible televisions.

2. Does the 3D DLP system require a computer?

Yes. A PC with a minimum Duo Core processor, 2Gb of RAM and a video card with either DVI or HDMI output, capable of displaying a 1080p image is required.

3. Can I watch regular television programs in 3D?

No. At this point the software will work with the following file types: AVI, MOV, WMV, MPG, JPG (standard definition DVD’s are in the MPG2 format so they are compatible). You can also view Google Earth in 3D. Unfortunately, the system can not convert over the air, cable, or satellite video signals into 3D.

4. Is it Blu Ray Compatible?

The software is not currently Blu Ray compatible. If you have a Blu Ray compatible drive in your computer, you will be able to use it to play standard definition DVD’s in 3D and Blu Ray discs in 2D. However, you will not be able to convert Blu Ray discs into 3D.

5. Can I play my Xbox, PS2/PSC, Wii, etc. games in 3D?

The file formats of these games are not compatible with the 3D DLP system. However, there are a large number of some of the more popular PC based games you can play in 3D. In order to play these games in 3D, you will need to separately purchase the specific 3D game drivers. We offer a bundle which includes drivers for 10 of the most popular games. This is available at: www.i-glassesstore.com/dlp3d-bundl-game.html. You can find a complete list of compatible games (and purchase the appropriate drivers separately) at: www.tridef.com/3dgames/3d-games.html.

TROUBLESHOOTING

General

On some PC’s the televisions speakers, or home theater audio system must be connected to the sound card of the computer via the “1/8” mini stereo jack in order for the DVD to be properly played.

For Mitsubishi televisions, you must name the HDMI port you are using either “Game” or “PC” using the televisions remote control, in order to access the “3D on/off” control.

On Samsung televisions, be sure to turn the 3D on via the “3D” button on the remote. If your remote does not have a “3D button, this is turned on within the settings menu in the televisions on screen menu.

1. The image on the television looks like it is in 3D, but the glasses aren’t working.

There are several possible reasons for this:

A. Do you see the entire “PC” Desktop” on your television? If so, your television is “scaling” the image. You need to set your video card to not scale. If you have an Nvidia based video card, you will be able to make this change from the Nvidia Control Panel as shown below:

If your video card is an ATI card, the change is made in the ATI control center as shown below:

When set properly, the icons on your desk top will appear to be “cut off”. Please note, resetting the image to not resize may require you to re-boot your computer.

B. The 3D is set to the wrong mode.

On your PC keyboard the “D” button is a hot-key to set the 3D to various modes. These modes are:

“DVD Input Type: 2D”. This for conversion of standard 2D programming into 3D

“DVD Input Type: 3Di (Right)”. This is for Interlaced or Field Sequential 3D formatted DVD’s where the right eye image is shown first, then the left eye image.

“DVD Input Type: 3Di (Left)”. This is for Interlaced or Field Sequential 3D formatted DVD’s where the left eye image is shown first, then the right eye image.

“DVD Input Type: Side By Side (Left-Right)”. This is for “Side By Side” formatted DVD’s where the left eye image is shown first, then the right eye image.

“DVD Input Type: Side By Side (Right-Left)”. This is for “Side By Side” formatted DVD’s where the right eye image is shown first then the left eye image.

If the image doesn’t “Look Right”, try hitting the “D” key to see if the image improves. Please note, when doing 2D to 3D conversions you may need to adjust the stereo separation. To do this, simply drag your mouse to the bottom of the screen. A tool bar will appear at the bottom of your picture. The icon on the far right is the stereo separation. Simply drag your mouse on the button to the left to decrease the separation, and to the right to increase it.

C. I’ve done everything above, and still am not getting 3D. What next?

To determine if the problem is hardware related or software related, go to http://lib.store.yahoo.net/lib/i-glassesonline/IOD-DLP-TEST-IMAGE.bmp
This is the IOD test image. Instructions for viewing this and determining if your hardware is functioning properly are at http://lib.store.yahoo.net/lib/i-glassesonline/MA2504A.txt

You may also need to replace the batteries in the glasses. The battery compartment is in the middle of the glasses. It is accessed by placing your thumb on the “bumps” and gently lifting upward. The glasses require 2 CR2032 Lithium Batteries.

D. From doing the above tests, I can tell the hardware is working. But, obviously the software isn’t. What’s my next step?

Send an email to tridefsupport@ddd.com with as complete a description of the problem as you can. They normally respond within 2 business days. Unfortunately, they do not offer telephone tech support.